Helpful information about Bellorique™, our products, order processing, shipping, returns and refunds — collected in one place.
Who operates Bellorique™?
Bellorique™ is owned and operated by Beijing Juyantang Culture Media Co., Ltd.
What does Bellorique™ sell?
Bellorique™ focuses on refined home fitness, Pilates, yoga, mobility and recovery essentials designed to make intentional movement feel more natural within everyday living spaces.
Will every product look exactly like the photographs?
Our products are intended to closely match the product images. However, slight differences in finish, texture, tone, surface detail, material appearance or assembly may occur between individual pieces.
Are small variations considered defects?
Minor variations in finish, texture, color, surface detail, cushioning, resistance, dimensions or assembly are not necessarily considered defects. Slight variation can occur as part of normal manufacturing.
What guides Bellorique™ product design?
Bellorique™ approaches movement products through a combination of intentional function, tactile comfort, quiet aesthetics and everyday usability. We want fitness and wellness objects to support movement while also feeling considered within the home.
How does the design process begin?
Depending on the product, development may begin with form studies, proportion development, material references, grip and surface considerations, movement testing, cushioning, resistance, storage needs and everyday-use evaluation.
Our aim is to make movement essentials feel intuitive in use and visually at home in the spaces where everyday life happens.
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions or unusually high order volume, processing may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch.
How much does shipping cost?
Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.
Where are orders shipped from?
Depending on inventory availability, product location and destination, orders may be fulfilled from our facilities or designated fulfillment partners. Shipment origin may differ from our registered business address.
Will I receive tracking information?
Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.
What should I do if tracking stops updating?
Contact our customer-support team at service@bellorique.com and include your order number. We will review the available shipment information and contact the relevant service provider where appropriate.
What if tracking says “Delivered” but I cannot find my package?
Please check the delivery area, mailbox, household members, building reception, neighbors and the carrier where appropriate. If the parcel still cannot be located, contact us for further review. A “Delivered” status does not automatically prevent us from reviewing your claim.
Can I cancel or change an order?
Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed after processing or fulfillment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return and Refund Policy.
How do I request a return?
Contact service@bellorique.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.
Where should I send my return?
Please do not automatically send merchandise to our registered business address. After your request has been approved, customer support will provide the appropriate return warehouse address and return instructions.
Who pays for return shipping?
Customers are generally responsible for shipping costs on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
How long does an approved refund take?
After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit to your account.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment or return solution for a confirmed error attributable to us.
Clear answers for a more considered experience.
Business & Contact Information
Official company and customer-support information for the Bellorique™ online store.
Bellorique™ is owned and operated by Beijing Juyantang Culture Media Co., Ltd.