Customer Care
We’re here
to help.
Questions about a product, an existing order, shipping, returns or something that arrived differently than expected? Our customer-support team is here to help you find the right next step.
The right information helps us resolve things faster.
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us.
Providing these details helps our team locate your purchase, review the order history and understand the status of your request more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect or materially different from the product description, please contact our customer-support team promptly.
Bellorique™ offers home fitness, Pilates, yoga, mobility, recovery and movement accessories made with different materials, finishes and construction methods. Surface texture, cushioning, resistance, color tone, dimensions and packaging may therefore vary by product.
To help us review the issue, please provide:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos, where appropriate.
- A photograph of the shipping label and exterior packaging.
After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund or return solution at no additional cost where the issue is attributable to us.
Minor differences in finish, texture, tone, surface detail, cushioning, resistance or assembly may occur between individual products. These differences are not necessarily considered defects.
Before Returning an Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address.
Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Response Time
We aim to respond to customer inquiries within 24 hours.
Requests requiring additional investigation with a shipping carrier, payment provider, fulfillment partner, return facility or another relevant service provider may require additional review time.
Our customer-service team is available daily from 8:00 AM to 10:00 PM.
Clear details help us give you a clearer solution.
Business & Contact Information
Official company and customer-support information for the Bellorique™ online store.
Bellorique™ is owned and operated by Beijing Juyantang Culture Media Co., Ltd.